Performance Telephone Services is the first to offer “Single Point of Contact Service.” With today’s technology, all your systems and services are interconnected, it’s called “interoperability.” Each computer is cabled back to a data switch, where you will also find your servers and internet services connected as well. IP telephone systems are connected to that same data switch. All your “cloud” services from Quick Books to sophisticated remote access service plans for equipment is completely dependent on your connection to the internet as well. With your network being piled on like this, it is understandable how so many of your vendors and service providers find it so easy to engage in “finger pointing” when looking for blame for low quality or less than ideal service. Let us help with that.
When problems happen, our customers call Performance Telephone Services first. We can’t climb the pole for Spectrum or the phone company or trouble-shoot your QuickBooks, but we can identify if your problems are in your internal data network (LAN), your wide area network (WAN), your internet service, or in rare occasions, the services we provide. But either way, call us so we can help put a finger on the culprit. We even talk to other company’s technicians on your behalf. We speak their language and we don’t tolerate double talk.
What our customers find to be the most helpful is when you receive a telephone solution from us, you never receive a bill for service. You won’t be charged for diagnostics, equipment repairs or replacement, consulting or on-going training on your system either– ever. That’s kind of nice. A fixed, budgetary price that you can count on with no surprise invoices.